Last updated October 30, 2025. Introduction Welcome to Reach Design Limited (“we,” “our,” or “us”). We are a design services company registered in the United Kingdom, offering services included but not limited to:
Design Strategy and Innovation: User-Focused Design Innovation based on user research, trends and insights, Product Road mapping, Critical Thinking and Concept Generation, Platform Design and Sustainable Rationalisation Thinking. Industrial Design and User Experience: Form and Function, Visual Design and Brand Identity (CMF - Colour, Material, Finish). Product UX / UI Design Ergonomics and Human Factors.
Launch support Visualisation: 3D renderings and Animation (CGI Services).
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website (the “Site”) or otherwise interact with us.
By using our Site or submitting your personal information via our contact email, you acknowledge and accept the practices described in this Privacy Policy. If you do not agree with the practices herein, please do not use our Site.
Information We Collect Personal Information When you use our email hello@reach.design to contact us, we may collect personal details such as your name, email address, phone number (if provided), and any other information you include in your message. Non-Personal Information We do not collect cookies or other tracking data at this time. However, certain minimal, non-personally identifiable information (for example browser type, site usage statistics) may be gathered through basic server logs maintained by our web host for security and operational purposes, such as identifying malicious activity or ensuring the website functions correctly. This data is not used to identify individuals.
How We Use Your Information
We use the personal information provided via your contact email for: Responding to inquiries: To address your questions, comments, or requests. Service Provision: To provide our design consultant services and 3D animation services as requested. Communications: Primarily sending to you email notifications, sales enquiries, proposals and quotations which you have specifically requested. Also to inform you about updates, events, or services that may be of interest to you. Operational and Administration Purposes: For internal record-keeping, legal compliance, or to defend our legal rights.
Legal Basis for Processing As a UK based company, our legal basis for collecting and using your personal information under the UK General Data Protection Regulation (UK GDPR) is as follows:
Consent: We process your personal data based on your consent when you actively submit an email to Reach Design. Legitimate Interest: We may process data where it is necessary for our legitimate business interest, such as for internal record-keeping, legal compliance, website security, and administrative purposes, provided these interests are not overridden by your rights and freedoms.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only under the following circumstances: Service Providers: With trusted third-party service providers who assist us in operating our Site or providing services (for example email hosting), subject to them maintaining confidentiality and security of your data. Legal Requirements: To comply with applicable laws, regulations, court orders, or legal processes, or to respond to legitimate requests by public authorities. Protection of Rights: To protect our rights, privacy, safety, property, or those of other persons. Data Retention
We store your personal information only for as long as is necessary to fulfill the purpose for which it was collected or to comply with legal, accounting, or reporting requirements. Once we no longer require your personal information, we will securely dispose of or anonymise it.
Security
We implement reasonable technical and organisational measures to protect the personal data we process. Although we strive to safeguard the information you provide, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.
International Data Transfers
Your information is primarily stored and processed within the United Kingdom. If we use third-party service providers (for example, for email hosting) located outside the UK, we will ensure your data is protected. We do this by transferring data only to countries deemed to have adequate data protection laws by the UK government (an “adequacy regulation”) or by using specific safeguards, such as Standard Contractual Clauses (SCC’s), approved by the UK.
Your Rights
Under the UK data protection law, you have specific rights regarding your personal data. These include the right to:
Access: Request access to the personal information we hold about you. Rectification: Request correction of inaccurate or incomplete data. Erasure: Request the deletion of your personal information (the "right to be forgotten"). Objection: Object to our processing of your data, including for direct marketing. Restriction: Request that we restrict the processing of your data in certain circumstances. Portability: Request the transfer of your data to another service provider. Withdraw Consent: You have the right to withdraw your consent at any time for any processing that is based on your consent (such as sending us an email enquiry).
To exercise any of these rights, please contact us using the information provided in the Contact Us section.
You also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), if you are concerned about how we have processed your data. You can find their details at www.ico.org.uk
Children’s Privacy
Our Site and services are not directed towards individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we might have any information from or about a child under 13, please contact us so we can take appropriate steps to remove such data.
Third-Party Links
Our Site may contain links to third-party websites or services. We do not control these external sites, and this Privacy Policy does not apply to them. We recommend reviewing the privacy policies of any third-party services you visit.
Updates to this Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes, we will post the updated version here with the “Last Updated” noted at the top. Your continued use of our Site after any such update signifies your acceptance of the modified terms.
Contact Us
For the purposes of UK data protection law, the data controller is: REACH DESIGN LIMITED If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:
Address: 69 Church Way, North Shields, United Kingdom, NE29 0AE, United Kingdom.
